Akun
Akun
- When Will the Tax Report Data for the Current Month Be Available?
- Can a Request for Tax Return Data Be Submitted via Email?
- How do I Fill in Tax Information During Account Verification if I Reside Outside Indonesia?
- Can I Select the Language for My Tax Return?
- Do I have to file a tax report when conducting a sale and purchase transaction on Indodax?
- Can I download monthly tax reports on Indodax? See all 15 articles
Tax
- Can we find out when we verify our Indodax account?
- Can the Indodax application be used if members are abroad?
- Why is my account no longer listed as a priority member on Indodax?
Account Status
- Why is my estimated asset value not showing up, but my digital assets are still there in the Indodax Wallet menu display?
- Why is the balance in my Indodax account XX.XX?
The Balance Does Not Appear
- How do I unlock activities if I don't have the App and I'm abroad?
- Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
- I was unable to unlock the activity with a failed description “Device Not Eligible”
- Why can't I do the Unlock Activity process due to Face Detection Service Failure?
- Will I be notified if my Unlock Activity process has been reviewed?
- If the account is under review in unlock activity, can we trade? See all 17 articles
Unlock Activity via Liveness
- Why Was My Profile Picture Automatically Deleted?
- Why is the Indodax priority logo on my profile missing?
- How do I change my profile picture on Indodax?
Profile Picture Issues on the Account
- How do I withdraw the referral bonus I received?
- Are Referral Bonuses Stored in a Separate Balance from the Main Balance?
- Is the Use of Referral Codes Mandatory in the Account Registration Process?
- Can I Change My Username For Referral Code Purposes?
- How to Withdraw the Referral Bonus on Indodax
- Why is the status of Invited Friend in my Referral still pending? See all 21 articles
Afiliasi / Referral
- Can the Heirs' Claim Process Be Done Online?
- What should I do when I want to claim my inheritance?
- The owner of the Indodax account has passed away, can the balance on Indodax be transferred?
- What is the procedure for claiming heirs on account owners who have passed away?
Claim Filing by Heirs
- How can I ban my Indodax account due to suspicious activity?
- How do I unblock my account that was previously blocked?
Questions About Account Bans
- Can I See the Message History That Led to My Account Being Banned from the Chat Room?
- Why couldn't I communicate in the Chatroom with the notification “Message too short, minimum 15 characters”?
- Is it possible to turn on/off the Chatroom Color feature in the App?
- Can a banned chat room be reopened?
- How do I know the remaining days of my chatroom banning period?
- What should I do if I get permanently banned from a chatroom? See all 11 articles
Banned Chatroom
- Is there a difference in transaction fees between LITE and PRO modes on Indodax?
- How much does it cost to deposit digital assets on Indodax?
- Why when I make a coin buy/sell transaction with the limit method, am I charged a fee from the market method?
- Where can I find the Indodax Trading Fee menu?
- How is CFX Fee Implemented?
- Are service fees, transaction fees, and taxes levied on first-time transactions only or on each transaction? See all 11 articles
Questions About Indodax Transaction Fees
- How do I see the coin wallet address on my Indodax account?
- Can I use my Indodax's Address as my crypto asset wallet?
Questions About the Indodax Wallet
- Can I Delete My Account Right on the Website?
- Why is Indodax Account Data Still Registered 30 Days After Deletion?
- How do I delete my Indodax account if I don't remember my phone number/email?
- Do we have to empty all assets in the Indodax account when deleting an account?
- How long does the account recovery process take?
- Can I create an account again after deleting my Indodax account? See all 11 articles
Delete Account
- How is the Process of Transferring Assets in Accounts That Can No Longer Be Used?
Asset Transfer Process
- Why am I asked to verify my account again when adjusting my account name on Indodax?
- I want to change my account's name. What should I do?
Account Name Change
- Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
- My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?
- Why was my request for data change rejected with the reason "NIK has been registered to another account"?
- I submitted a data change on my parent's account. Why was my application rejected?
The Data Change Was Rejected
- Why can't I change the new number on a request for a number change that is currently under review?
- How long does it take for my account data change application to be completed?
Changes to Pending Data
- Can I change my e-KTP identity on my Indodax account using someone else's identity?
- Can I change my phone number using the “Lost Phone Number” feature on the website?
- Is it possible to change the address of residence through the Application?
- Why can't I submit data changes through the Website with a failed “File is empty” notification?
- Can the WhatsApp Video Call validation process for data changes be replaced with someone else?
- Is it true that Indodax will contact me via whatsApp video call service if I make data changes? See all 12 articles
How To Change Data
- Why can't I log in to the Indodax app with the notification “Account blocked due to suspicious activity. Contact us if you think this is a mistake”?
- How can I resolve my account being locked due to entering the wrong password consecutively?
- Why can't I access my account? Why is it banned?
Account Locked / Cannot be Accessed
- Why Do I Get a ‘Reset Password’ Notification Even Though I've Already Successfully Logged In?
- Does Email Have to Be Active When Resetting a Password?
- Why can't I reset my password with the message “Hi, we can't process your request right now, please try again later”?
- What must be considered when changing the password on the Indodax account?
- Are there any special requirements for the creation of strong passwords for accounts?
- I want to change my password. What should I do?
How To Change Your Password
- What is the account recovery procedure if I forget my email and password?
- How Can I Find My Old Password?
- I forgot my Indodax account password, email and phone number on my Indodax account. What should I do?
- I can't access my account since I lost my password. What do I do?
Forgot Password
- Adjustment to Supported Countries for Mobile Number Registration
- Can the Indodax app be downloaded on a PC or computer?
- Does the Username Have to Be the Same as the Full Name on the E-KTP?
- Can I re-register if I forget my old account registered with Indodax?
- Why did I get a notification “Too many registration attempts. Please try again after 3 hours” when I tried to register an account?
- Will I encounter any problems when registering for an Indodax account if I don't have a referral code? See all 29 articles