Akun
Akun
- Download tax report button can't be clicked (grayed out)
- Is OTC trading subject to tax?
- How to download a tax report on my Indodax account?
- Can I download my tax report through the App?
- What transactions will be taxed and included in the Tax Report?
- Where can I find the NPWP from Indodax for my tax reporting purposes?
Tax
- Can we find out when we verify our Indodax account?
- Can the Indodax application be used if members are abroad?
- Why is my account no longer listed as a priority member on Indodax?
Account Status
- How do I unlock activities if I don't have the App and I'm abroad?
- Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
- I was unable to unlock the activity with a failed description “Device Not Eligible”
- Why can't I do the Unlock Activity process due to Face Detection Service Failure?
- Will I be notified if my Unlock Activity process has been reviewed?
- If the account is under review in unlock activity, can we trade? See all 17 articles
Unlock Activity via Liveness
- Why is the Indodax priority logo on my profile missing?
- How do I change my profile picture on Indodax?
Profile Picture Issues on the Account
- How to Withdraw the Referral Bonus on Indodax
- Why is the status of Invited Friend in my Referral still pending?
- How do I change the Account Verification Status of Invited Friends in the Referral Program?
- How to Activate the “Expired” Status on Invited Friend Status in Referrals?
- Can I see the rewards period of my referral results?
- How to activate the status of Invited Friend on referrals? See all 17 articles
Afiliasi / Referral
- The owner of the Indodax account has passed away, can the balance on Indodax be transferred?
- What is the procedure for claiming heirs on account owners who have passed away?
Claim Filing by Heirs
- Why couldn't I communicate in the Chatroom with the notification “Message too short, minimum 15 characters”?
- Is it possible to turn on/off the Chatroom Color feature in the App?
- Can a banned chat room be reopened?
- How do I know the remaining days of my chatroom banning period?
- What should I do if I get permanently banned from a chatroom?
- Can I report members who abuse the rules in Indodax Chatroom? See all 10 articles
Banned Chatroom
- How much does it cost to deposit digital assets on Indodax?
- Why when I make a coin buy/sell transaction with the limit method, am I charged a fee from the market method?
- Where can I find the Indodax Trading Fee menu?
- How is CFX Fee Implemented?
- Are service fees, transaction fees, and taxes levied on first-time transactions only or on each transaction?
- Are there any fees associated with coin staking? See all 9 articles
Questions About Indodax Transaction Fees
- How do I see the coin wallet address on my Indodax account?
- Can I use my Indodax's Address as my crypto asset wallet?
Questions About the Indodax Wallet
- Why is Indodax Account Data Still Registered 30 Days After Deletion?
- How do I delete my Indodax account if I don't remember my phone number/email?
- Do we have to empty all assets in the Indodax account when deleting an account?
- How long does the account recovery process take?
- Can I create an account again after deleting my Indodax account?
- How to Recover a Deleted INDODAX Account? See all 10 articles
Delete Account
- Why am I asked to verify my account again when adjusting my account name on Indodax?
- I want to change my account's name. What should I do?
Account Name Change
- Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
- My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?
- Why was my request for data change rejected with the reason "NIK has been registered to another account"?
- I submitted a data change on my parent's account. Why was my application rejected?
The Data Change Was Rejected
- Why can't I change the new number on a request for a number change that is currently under review?
- How long does it take for my account data change application to be completed?
Changes to Pending Data
- Can I change my phone number using the “Lost Phone Number” feature on the website?
- Is it possible to change the address of residence through the Application?
- Why can't I submit data changes through the Website with a failed “File is empty” notification?
- Can the WhatsApp Video Call validation process for data changes be replaced with someone else?
- Is it true that Indodax will contact me via whatsApp video call service if I make data changes?
- I can't get the verification OTP code because I entered the wrong phone number, how can I change the phone number? See all 11 articles
How To Change Data
- How can I resolve my account being locked due to entering the wrong password consecutively?
- Why can't I access my account? Why is it banned?
Account Locked / Cannot be Accessed
- Why can't I reset my password with the message “Hi, we can't process your request right now, please try again later”?
- What must be considered when changing the password on the Indodax account?
- Are there any special requirements for the creation of strong passwords for accounts?
- I want to change my password. What should I do?
How To Change Your Password
- How Can I Find My Old Password?
- I forgot my Indodax account password, email and phone number on my Indodax account. What should I do?
- I can't access my account since I lost my password. What do I do?
Forgot Password
- Adjustment to Supported Countries for Mobile Number Registration
- Do I need to have an Indodax account when registering for Indodax OTC?
- Is there a bonus after successfully registering on Indodax?
- Can a Personal Account be Changed to a Demo Account?
- Why am I unable to register an account with the statement “Enable sign-in permission in Google rules to proceed”?
- Can all country codes be used to register an account? See all 23 articles