We would like to inform you that, in order to maintain device encryption security standards, the initial Passkey registration process cannot be completed through the Indodax website. Passkey registration can only be done through your Indodax app. This step ensures that your biometric security key is securely linked directly to your device’s encryption.

Although registration must be done through the app, you don’t need to worry when you want to make transactions using a computer or laptop. Once your Passkey has been successfully registered through the app, you can fully use it to log in via the Indodax website. Our system will automatically synchronize this security validation, so you can still enjoy a fast and secure login experience on any device.

To help you understand the steps, you can read the complete guide in the Indodax Help Center via the following official link: click here 

If you experience technical issues or have further questions while activating your Passkey, the Indodax Customer Support team is ready to assist you 24/7 via Live Chat in the app or our official email.