The security of your personal information and your convenience in accessing the INDODAX platform are our top priorities. We understand that in some situations, members may lose access to or no longer remember their login information (such as username, email, or phone number) for their old accounts, even though they wish to resume trading using the same official identification.

We would like to inform you that if you wish to transfer your ID Card information to a new account because you no longer remember your previous account details, this can be done. To ensure the transfer of your identity information proceeds smoothly and securely, please follow the structured steps below.

Step 1: Register Your New Account

As a first step, we recommend that you register a new account first.

• Make sure you register using valid and active new information, such as a new email address and a new phone number that you currently use.

• Complete the account activation process via the confirmation link sent to your new email address.

Step 2: Contact Support if You Have Issues with KYC

After successfully creating a new account, you are required to complete the identity verification process (Know Your Customer / KYC) in order to access all features available on INDODAX. Given that INDODAX’s regulatory system enforces a strict “one identity per account” rule, you will likely encounter an issue during the verification process for your new account. The system will display a message stating that your E-KTP data has already been registered. If you encounter this issue, please contact our official support team immediately so we can assist you in transferring your E-KTP data from your old account to your new one. INDODAX Customer Support is available 24/7. Contact us anytime via the Live Chat feature in the official App, by email at support@indodax.com, or through our official Call Center.