When you register an account or make changes to your data, if the statement “Your phone number/email is already registered” appears. This happens because the data has already been used for registration before. So to solve this problem, you need to use another phone number or email. However, if it appears that the identity number has already been registered then you can contact our support service for further checking on your problem. Our support service can be accessed as informed in the following article. Click here.