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Will I be notified when my account verification is rejected or accepted?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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Yes. After the account verification process at Indodax is complete, you will receive a notification via the email address used during registration. If the account verification is successful, you will receive information with the message “Account verification successful” which indicates that you can start trading on Indodax. Conversely, if the account verification fails, the email you receive will include the reason for the verification rejection. This is so that members can clearly know the cause of the rejection and make the necessary repairs. Make sure the email address you registered is active and accessible to receive notifications regarding your account verification status. If you need further assistance regarding your verification status, you can contact Indodax's customer support team.

    Articles in this section

  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What if I don't have a physical ID card (KTP) when verifying my account?
  • Why is my face not detected when verifying my account?
  • Non-individual Account Register Form Terms and Conditions
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
  • Can foreigners verify an account without the use of KITAS/KITAP?
  • Will I be notified when my account verification is rejected or accepted?
  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?

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  • Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
  • Can foreigners verify an account without the use of KITAS/KITAP?

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