Verification
- I wanted to create an account but failed with the notification “An account with this ID No. already exists. Please check again”
- How do I take a photo of myself with a paper that has the words “Indodax + full name + signature”?
- Can I find my Indodax account using the NIK from my E-KTP Identity?
Double NIK
- I want to change my parents' account name to my name because I already have an E-KTP, is it possible?
- Do I have to adjust my account name if I change my name on my E-KTP?
- Why do I have a Verification problem with the statement ‘The name on the Identity is different. Please verify again by using the name that matches the identity’?
Difference in Name and Identity
- Will I be notified when my account verification is rejected or accepted?
- Why was my account verification rejected with the statement "Sorry, your verification request was rejected because we couldn't verify your face. Please retry your verification process"?
- Why was my verification process rejected with the statement "The identity photo attached is not in accordance with the provisions due to graffiti on the Identity"?
- I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
Rejected
- Why is my account still under review, even though my account has been verified?
- How long do I have to wait until my account is verified by Indodax?
- Why does an “In the Process of Opening an Account” notification appear on my Indodax app?
Pending
- Tax Identification Number (NPWP) in Account Verification (KYC)
- What should I do if I forget my account and can’t verify with a new account?
- Can I get a photo of myself during account verification?
- Is my account still safe when I haven't verified it?
- I'm having trouble with account verification with notifications "Please use a different number from the main mobile number. Can use the mobile number of relatives, friends, family, relations or relatives"
- What if I don't have a physical ID card (KTP) when verifying my account? See all 40 articles