Verification
- I wanted to create an account but failed with the notification “An account with this ID No. already exists. Please check again”
- How do I take a photo of myself with a paper that has the words “Indodax + full name + signature”?
- Can I find my Indodax account using the NIK from my E-KTP Identity?
Double NIK
- I want to change my parents' account name to my name because I already have an E-KTP, is it possible?
- Do I have to adjust my account name if I change my name on my E-KTP?
- Why do I have a Verification problem with the statement ‘The name on the Identity is different. Please verify again by using the name that matches the identity’?
Difference in Name and Identity
- Will I be notified when my account verification is rejected or accepted?
- Why was my account verification rejected with the statement "Sorry, your verification request was rejected because we couldn't verify your face. Please retry your verification process"?
- Why was my verification process rejected with the statement "The identity photo attached is not in accordance with the provisions due to graffiti on the Identity"?
- I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
Rejected
- Why is my account still under review, even though my account has been verified?
- How long do I have to wait until my account is verified by Indodax?
- Why does an “In the Process of Opening an Account” notification appear on my Indodax app?
Pending
- FAQ: Determination of Tax Residence Country and Procedures for Filling Out TIN (Tax Identification Number)
- Is it possible to verify an Indodax account without using an ID card?
- Is it possible to perform face verification using the back camera?
- Why Does the "Verification at Risk of Rejection" Notification Appear When Verifying an Account on Indodax?
- Why do I receive a "Sorry, it looks like there's a problem with your camera" notification when verifying my account on Indodax?
- What is the Function of Filling in the ‘Country of Residence’ Data During Account Verification? See all 48 articles