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Why do I have a Verification problem with the statement ‘The name on the Identity is different. Please verify again by using the name that matches the identity’?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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We inform you that your account verification is rejected because the name on the Identity is different. Please verify again by entering the name according to the Identity or please create a new account by entering the name that matches the E-KTP identity.

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  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
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  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?
  • Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
  • My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?

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