The facial verification process is a crucial step in both the Know Your Customer (KYC) procedure and account data recovery on the Indodax platform. This step is implemented to ensure the validity of your identity and provide a high level of security for your account.

We would like to inform you that Indodax’s biometric scanning system is designed to automatically perform real-time liveness checks. Therefore:

• Front Camera Only: The facial verification process can only be performed using your phone’s front camera.

• Does Not Support the Back Camera: The system does not provide this option and cannot process verification if you try to use your phone's back camera (either directly or with the help of a mirror).

We understand that some members occasionally experience technical issues with their devices, such as a blurry, cracked, or malfunctioning front-facing camera, which causes the system to repeatedly reject the verification process. If you find yourself in this situation, there’s no need to worry. We recommend using a different phone or device with a properly functioning front-facing camera to complete your facial verification.

Additional Tips for Successful Face Verification:

• Adequate Lighting: Make sure you are in a well-lit room so that facial details are clearly visible to the camera.

• Remove Facial Accessories: Take off sunglasses, masks, or hats that may obstruct the scanning of your face.

• Follow Movement Instructions: If the system asks you to blink or nod, follow the instructions slowly and naturally.