We would like to inform you that if you forgot your account and are unable to verify your new account, it happens because your NIK has been registered in the previous account. In accordance with Indodax policy, account registration is only limited to 1 (one) account for one identity only, namely E-KTP for Indonesian citizens and Passports for foreigners. You may reach our support service at Email: support@indodax.com, Call Center: (021) 5065-8888 and Live Chat Feature on Indodax Application and Website for further assistance.