We would like to inform you that if you are unable to verify your account through the Indodax app with the message "Our system cannot read your ID. Please take another photo", we recommend that you retake the photo by following these steps:

• Make sure the photo you take is not blurry.

• Ensure the lighting is good.

• Ensure the entire ID card is clearly visible.

• Restart your device.

• Clear the app's cache.

• Uninstall the app from your device.

• Please try verifying your account again.

If you have followed all the steps above but the issue persists, we urge you to contact our support team immediately via Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax app and website.