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Registration and Verification

Registration and Verification

  1. INDODAX
  2. Akun
  3. Registration and Verification
  • Why is my face not detected when verifying my account?
  • Non-individual Account Register Form Terms and Conditions
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
  • Can foreigners verify an account without the use of KITAS/KITAP?
  • Will I be notified when my account verification is rejected or accepted?
  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?
  • Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
  • My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?
  • Why was my request for data change rejected with the reason "NIK has been registered to another account"?
  • I can't install the Indodax App on my Android device with the description "Unable to install Indodax"?
  • I am stuck in the process of changing my phone number with the notification "This number has been registered as emergency contact"?
  • Why can't I do Face Detection Verification with “Access Permission Failed”?
  • Why was I unable to register an account with the statement "Your registration is failed because you have not finished the registration within 15 minutes"?
  • Why when entering the Username in the account registration there is a failure notification with the caption “Only letters, numbers, ‘_’ and ‘-’ are permitted”?
  • Why was my account verification rejected with the statement "Sorry, your verification request was rejected because we couldn't verify your face. Please retry your verification process"?
  • Why can't I upload a photo identity using a watermark during the verification process?
  • Is the creation of the account username different from the account name?
  • How to Register and Login Using an Apple ID or Google Account Via the Indodax Application & Website
  • My account has been verified in the past, why am I being asked to verify my account again?
  • Can you verify your account through the Indodax Website?
  • How do I make a phone number change utilizing the “Lost phone number” feature?
  • Does account verification only apply to new users?
  • I forgot my Indodax account password, email and phone number on my Indodax account. What should I do?
  • Can the WhatsApp Video Call validation process for data changes be replaced with someone else?
  • I wanted to create an account but failed with the notification “An account with this ID No. already exists. Please check again”
  • I want to change my parents' account name to my name because I already have an E-KTP, is it possible?
  • How do I take a photo of myself with a paper that has the words “Indodax + full name + signature”?
  • Why am I asked to verify my account again when adjusting my account name on Indodax?
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