Registration and Verification
Registration and Verification
- Why is my face not detected when verifying my account?
- Non-individual Account Register Form Terms and Conditions
- Can Foreigner Verification use a Permit Number instead of NIORA?
- I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
- What is NIORA in the Account Verification Process?
- Can foreigners verify an account without the use of KITAS/KITAP?
- Will I be notified when my account verification is rejected or accepted?
- I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?
- Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
- My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?
- Why was my request for data change rejected with the reason "NIK has been registered to another account"?
- I can't install the Indodax App on my Android device with the description "Unable to install Indodax"?
- I am stuck in the process of changing my phone number with the notification "This number has been registered as emergency contact"?
- Why can't I do Face Detection Verification with “Access Permission Failed”?
- Why was I unable to register an account with the statement "Your registration is failed because you have not finished the registration within 15 minutes"?
- Why when entering the Username in the account registration there is a failure notification with the caption “Only letters, numbers, ‘_’ and ‘-’ are permitted”?
- Why was my account verification rejected with the statement "Sorry, your verification request was rejected because we couldn't verify your face. Please retry your verification process"?
- Why can't I upload a photo identity using a watermark during the verification process?
- Is the creation of the account username different from the account name?
- How to Register and Login Using an Apple ID or Google Account Via the Indodax Application & Website
- My account has been verified in the past, why am I being asked to verify my account again?
- Can you verify your account through the Indodax Website?
- How do I make a phone number change utilizing the “Lost phone number” feature?
- Does account verification only apply to new users?
- I forgot my Indodax account password, email and phone number on my Indodax account. What should I do?
- Can the WhatsApp Video Call validation process for data changes be replaced with someone else?
- I wanted to create an account but failed with the notification “An account with this ID No. already exists. Please check again”
- I want to change my parents' account name to my name because I already have an E-KTP, is it possible?
- How do I take a photo of myself with a paper that has the words “Indodax + full name + signature”?
- Why am I asked to verify my account again when adjusting my account name on Indodax?