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Why can't I do Face Detection Verification with “Access Permission Failed”?

  1. INDODAX
  2. Verification
  3. How to Verify Your Account

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We inform you that if your face detection verification process fails with the caption “Access Permission Failed” we direct you to ensure that the device used has given camera access so that you can carry out the face detection verification process. However, if you have confirmed that camera access has been granted access and are still having problems, please follow the following steps first:

  • Restart your device.
  • Clear the cache of the application used.
  • Make sure your internet network is stable.
  • Please try to verify face detection periodically.

    Articles in this section

  • Is it possible to verify an Indodax account without using an ID card?
  • Is it possible to perform face verification using the back camera?
  • Why Does the "Verification at Risk of Rejection" Notification Appear When Verifying an Account on Indodax?
  • Why do I receive a "Sorry, it looks like there's a problem with your camera" notification when verifying my account on Indodax?
  • What is the Function of Filling in the ‘Country of Residence’ Data During Account Verification?
  • Why does the account verification process display the notification "Our system cannot read your ID. Please take another photo"?
  • Will the Username Affect the Account Verification Process if the Username and the Full Name on the Identity Document are Different?
  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What should I do if I forget my account and can’t verify with a new account?
  • Can I get a photo of myself during account verification?

Related articles

  • How to Contact Indodax?
  • Why can't I do the face detection test process from the Indodax website?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
  • How to Verify my Indodax Account?
  • I can't log in to my account on Indodax.com. What should I do?

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