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Why can't I do Face Detection Verification with “Access Permission Failed”?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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We inform you that if your face detection verification process fails with the caption “Access Permission Failed” we direct you to ensure that the device used has given camera access so that you can carry out the face detection verification process. However, if you have confirmed that camera access has been granted access and are still having problems, please follow the following steps first:

  • Restart your device.
  • Clear the cache of the application used.
  • Make sure your internet network is stable.
  • Please try to verify face detection periodically.

    Articles in this section

  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What if I don't have a physical ID card (KTP) when verifying my account?
  • Why is my face not detected when verifying my account?
  • Non-individual Account Register Form Terms and Conditions
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
  • Can foreigners verify an account without the use of KITAS/KITAP?
  • Will I be notified when my account verification is rejected or accepted?
  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?

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  • How to Verify my Indodax Account?
  • I can't log in to my account on Indodax.com. What should I do?

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