Submit a request Sign in
 
Logo Logo
Categories
Submit a request
Sign in
Indodax Academy Blog Indodax INDODAX.COM

My account has been verified in the past, why am I being asked to verify my account again?

  1. INDODAX
  2. Verification
  3. How to Verify Your Account

browse

If you get a notification email from Indodax confirming account unverification and asking you to verify your account again, it is because your account has previously been verified using an identity card other than E-KTP for Indonesian citizens. This follows up on the latest policy which requires all Indonesian citizens to use E-KTP as an official identification document in the account verification process at Indodax. This will affect the display results of your annual tax report, where later the tax report will indicate the NIK of your identity. You may have received a confirmation email regarding this change in verification status. Please immediately re-verify using E-KTP to ensure the validity of your data. This step is important to maintain the security and integrity of your account. If you need further assistance, our team is ready to help you.

    Articles in this section

  • Is it possible to verify an Indodax account without using an ID card?
  • Is it possible to perform face verification using the back camera?
  • Why Does the "Verification at Risk of Rejection" Notification Appear When Verifying an Account on Indodax?
  • Why do I receive a "Sorry, it looks like there's a problem with your camera" notification when verifying my account on Indodax?
  • What is the Function of Filling in the ‘Country of Residence’ Data During Account Verification?
  • Why does the account verification process display the notification "Our system cannot read your ID. Please take another photo"?
  • Will the Username Affect the Account Verification Process if the Username and the Full Name on the Identity Document are Different?
  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What should I do if I forget my account and can’t verify with a new account?
  • Can I get a photo of myself during account verification?

Related articles

  • How to Contact Indodax?
  • How to Verify my Indodax Account?
  • Can you verify your account through the Indodax Website?
  • I wanted to create an account but failed with the notification “An account with this ID No. already exists. Please check again”
  • Terms and Conditions

Promoted articles

  • BCA Virtual Account Payment Guideline
  • Frequently Asked Questions (FAQ) of Alarm Price Feature

Was this article helpful?


Have more questions ? Submit a Request
×
Logo
English (United States) Bahasa Indonesia 简体中文
Indodax.com © 2022