We inform you that if you are unable to perform the unlock activity process with the statement “Device Not Eligible”, this indicates that our system has detected modifications to your device. As a result, you are unable to use the device to perform the unlock activity process on your account. We recommend that you use another device that is not modified to ensure an optimal and safe experience when using the Indodax application. Also, please ensure that you download the Indodax App from the official Playstore or Appstore and don't use third parties.