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Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?

  1. INDODAX
  2. Akun
  3. Unlock Activity via Liveness

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We inform you that your Indodax account has a notification with the caption “Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store” we direct you to update your Indodax App first, then if you have updated the Indodax App, please login again and do the Unlock Activity process by following these guidelines : How to unlock INDODAX account 

    Articles in this section

  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • I was unable to unlock the activity with a failed description “Device Not Eligible”
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • Will I be notified if my Unlock Activity process has been reviewed?
  • If the account is under review in unlock activity, can we trade?
  • Can Unlock Activity applications be expedited?
  • Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?
  • Why was my Unlock Activity submission rejected with the statement 'The photo of yourself in your Unlock Activity failed to upload in our system'?
  • Why was my Unlock Activity application rejected due to "different facial identity"?
  • How long does the unlock activity process take?

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  • How to Verify my Indodax Account?
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  • How to Contact Indodax?
  • Why are verified member accounts still asked to do face verification again?

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