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How do I unlock activities if I don't have the App and I'm abroad?

  1. INDODAX
  2. Akun
  3. Unlock Activity via Liveness

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We would like to inform you that in order to maintain the security of each member's account, Indodax implements an unlock activity process as a layer of security in transactions. This facial verification helps ensure that only you as the authorized account owner can access and manage your digital assets. The unlock activity process can only be done through the App. If you do not have the Indodax App at the moment, please download the Indodax app via Playstore and Appstore. Make sure you download the official Indodax app to avoid security risks.

However, if you have problems not finding the Indodax App on your iOS device, please follow the guide on the following link : click here

    Articles in this section

  • How do I unlock activities if I don't have the App and I'm abroad?
  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • I was unable to unlock the activity with a failed description “Device Not Eligible”
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • Will I be notified if my Unlock Activity process has been reviewed?
  • If the account is under review in unlock activity, can we trade?
  • Can Unlock Activity applications be expedited?
  • Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?
  • Why was my Unlock Activity submission rejected with the statement 'The photo of yourself in your Unlock Activity failed to upload in our system'?
  • Why was my Unlock Activity application rejected due to "different facial identity"?

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