In the management of digital assets, security and ensuring continued access are top priorities, including in situations that require a transfer of ownership to family members or legal heirs. Indodax is fully committed to facilitating this asset transfer process in a secure, legal, and transparent manner. To accommodate the needs and provide convenience for heirs, Indodax offers two methods for submitting user heir claims: online or by visiting the Indodax office in person. Here is a guide to the procedures for submitting an heir claim that you can choose from:
Online Claim Submission
For those who prioritize time and convenience, heir claims can be submitted online.
You can begin this process by contacting Indodax’s official Customer Support.
Once the report is received, our relevant team will immediately follow up on your request.
Our team will provide detailed information regarding the list of legal documents and administrative requirements that must be fulfilled to legally validate your status as an heir.
Filing a Claim via In-Person Visit (Offline)
For beneficiaries who require direct assistance or wish to consult in person, Indodax also facilitates claims processing through our official representative offices.
You can visit the Indodax offices in person; they are currently operating in Jakarta and Bali.
During your visit, our customer service representatives will provide comprehensive information and guidance regarding the documents and steps required to complete the claim process.
Indodax is committed to ensuring that every digital asset entrusted to us is properly protected until it reaches the rightful owner. Please ensure you always communicate through Indodax’s official channels to safeguard your data and ensure a smooth claims process.