In an effort to maintain the integrity and security of all members' digital assets, Indodax implements the highest data security standards in accordance with global financial industry best practices. This ensures that members' sensitive information, especially passwords, is protected from unauthorized access.

Currently, Indodax does not provide any features or information that allow members to view or retrieve old passwords that have been registered on their accounts. This principle is rooted in cryptographic security protocols where passwords are not stored in plaintext (readable text) but are encrypted using a one-way hashing function. If old passwords were accessible, the entire security system would be vulnerable, especially in the event of a data breach. This policy is a form of Indodax's commitment to protecting your digital assets from the risk of identity theft and illegal access. If you do not remember the password registered on your Indodax account, the available solution is to reset your password. This process is secure and designed to verify your identity without requiring your old password.

Steps for Password Recovery and Replacement:

Members who have forgotten their password can immediately access the official guide to start the process of replacing their password. Please follow the complete guide at the following Indodax Help Center link: click here 

As a security measure, please note that:

• Mandatory Verification: The replacement process will always involve verification via the registered email address to ensure that the request comes from the legitimate account owner.

• Password Strength: Members are encouraged to create a strong new password (combining uppercase letters, lowercase letters, numbers, and symbols) and not to use the same password for other accounts.

• Temporary Account Lockout: For added security, the account will be locked for a certain period after the password has been successfully changed. This policy aims to thwart attempts by irresponsible parties who have just gained access to your account to quickly withdraw assets.