Here’s how to reset your password when you click forget the password via website:

1. Log in to Indodax.com/login

2. Click ‘Forgot Password’

3. Enter your e-mail address, verify, and click ‘Continue’.

4. Check your e-mail and open the instructions that we sent. Click "Change Password".

5. You will be reconnected to Indodax.com. Enter your new password in the field provided. Avoid making new passwords using your email password. Make sure to input the new password combination minimum 8 characters, contains uppercase (A,B,C), lowercase (a,b,c), number (1,2,3) and symbol (!,@,#). Input the Google Authenticator PIN or verify the SMS PIN. Then click "Change Password".

Note:

After changing the password, your account will be temporarily locked for security reasons. You can unlock your account on unlock activity page. For more information on this matter, please click here.

Here’s how to reset your password when you click forget the password via INDODAX application:

1. Open INDODAX Application, and click "Login"
2. Select "Forgot Password"
3. Enter your email address and select "Reset Password"

4. Check your e-mail and open the instructions that we sent. Click "Reset Password".
5. You will be connected to Indodax.com. Enter your new password in the field provided. Avoid making new passwords using your email password. Make sure to input the new password combination minimum 8 characters, contains uppercase (A,B,C), lowercase (a,b,c), number (1,2,3) and symbol (!,@,#). Input the Google Authenticator PIN or verify the SMS PIN. Then click "Confirm".

6. After replacing the password, your account will be temporarily locked for security reasons. The withdraw funds feature will be locked within 24 hours after password changes even though other transactions are running as usual.

Note:

After changing the password, your account will be temporarily locked for security reasons. You can unlock your account on unlock activity page. For more information on this matter, please click here.