Lost access to your account because you forgot your email address and password is a problem that needs special attention to keep your assets safe. If you can't log in to your Indodax account right now because you forgot your email and password, we suggest you follow these steps:

• Since your email address is the main key to your account identity, the first thing you need to do is get access to your email back.

• Please contact Indodax Customer Support immediately. Our team will guide you through the procedure for changing your email address to your new email. This procedure is necessary to ensure that the account recovery request is actually submitted by the legitimate account owner.

• Once the email change process is complete and you have received confirmation that your new email has been successfully registered, the next step is to reset your password.

• Perform the Reset Password process through the login page or the app. For detailed steps on how to reset your password, please visit our official help page here: Click here 

• Once both of the above steps have been successfully completed, you can access your Indodax account again using your new email address and the new password you just created.