We would like to inform you that if your account is currently unusable or you have lost access to it completely, the asset transfer process cannot be carried out independently through the system. To maintain security and prevent unauthorized access, the process of transferring assets from a problematic account requires a special identity verification procedure.

We advise you to contact our support service for detailed information about the requirements and steps for transferring these assets. Please contact us via:  

• Email: support@indodax.com  

• Call Center: (021) 5065 8888  

• Live Chat: Accessible through the Homepage, Web Account, or Mobile App.  

Our team will guide you through the necessary verification steps to ensure your assets remain secure and can be processed in accordance with applicable regulations.