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Why can't I access my account? Why is it banned?

  1. INDODAX
  2. Akun
  3. Security

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The reason your Indodax account was banned or locked : 

  1. You have been entering the wrong combination of your password and e-mail address for five times in a row. You will unable to log in for three hours.
  2. You have been entering the wrong captcha code, SMS PIN, and Google Authenticator PIN for five times in a row. You will unable to log in for three hours.
  3. For another banned reason that might be occurred on your account, please contact our Customer Support for further checking.

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