To maintain account security, full access to your registered email address is an absolute requirement for resetting or changing your password on the Indodax platform.

Our security system is designed with multi-layered validation to ensure that password change requests originate from the legitimate account owner. Therefore, when you submit a password change request, the system requires you to enter your Indodax account email address. Once the email is entered, Indodax will automatically send instructions or a reset link to that email address. The password change process can only be completed if you open the email and click on the verification link we sent.

Given the above mechanism, please ensure that your email address is active and accessible before starting this process. If your email is inactive or inaccessible, you will not be able to receive the verification link, and the password change process cannot be completed.