We would like to inform you that if a “Reset Password” notification appears in the app even though you have successfully logged in to your account, there is no need to worry. This issue is typically caused by a temporary data synchronization problem or a glitch in the app on your device. As a first step, we recommend that you follow these steps:

• Restart your device.

• Clear the cache of the App.

• Make sure your internet network is stable.

• Uninstall and reinstall your Indodax App.

If you have followed all the steps above but the ‘Reset Password’ notification still appears, the system may require a full password authentication update for your account. To resolve this, we recommend that you first go through the password recovery process via the “Forgot Password” menu available on the app’s home screen. You can follow the instructions via the link to our official Help Center below: click here 

If the password reset process is complete but you are still experiencing similar issues, please contact INDODAX Customer Support, which is available 24/7 to assist you with a more thorough investigation.