Unfortunately, we cannot accommodate requests to change usernames based solely on referral code modification or aesthetic reasons. Our system designates usernames as unique, permanent identifiers to ensure the validity of your referral network data.

Although usernames cannot generally be changed, Indodax has an exception policy. Username changes can be made if your current username violates our ‘Community Guidelines and Terms of Use’. The following are criteria for violations that allow for username changes:

• Violating Ethical and SARA Norms: Usernames containing profanity, rude language, obscene language (pornography), or elements of SARA (ethnicity, religion, race, and intergroup relations) that have the potential to offend others or violate applicable moral norms.

• Indications of Fraud or Impersonation: Usernames that use names that appear to represent the official identity of PT Indodax Nasional Indonesia. This is strictly prohibited to prevent misunderstandings or potential fraud against other users.

• Internal Policy Considerations: Other matters that our compliance team deems inappropriate or potentially problematic in the future.

If you realize that your current username contains any of the violations mentioned above, we urge you to immediately contact Indodax Customer Support. Our team will review and assist in processing your username change to comply with the applicable standards.