We understand your confusion when finding that your data, such as your email or phone number, is still detected as registered, even though you have followed the account deletion procedure and waited for 30 days.

Ideally, after that period, your account should have been permanently deleted. If it turns out that your data still cannot be reused, there is likely an issue that requires further checks on our system.

Therefore, if you are experiencing issues during your account deletion or have questions regarding the account deletion process, we advise you to contact our support service at Email: support@indodax.com, Call Center: (021) 5065-8888, or the Live Chat feature on the Indodax Application and Website for further checks.