We would like to inform you that the procedure for deleting an account needs members to login to their account. If members don't remember the phone number/email on the Indodax account and can't login to the account, then the account delete process can't be done. The account delete process requires members to login to their account first. For additional information, Indodax can't help the account deletion process because the account deletion process can only be made from the member side.