Please be informed that if the estimated asset value balance does not appear on the Indodax application homepage, please follow these steps:
Restart your device.
Clear the cache of the application you are using.
Ensure your internet connection is stable.
Ensure you are using the latest OS version.
Ensure you downloaded the official Indodax application from the App Store/Play Store.
Please try logging into your Indodax account again.
If the issue persists, we recommend that you uninstall your Indodax application first and then reinstall it. All your transactions are safely stored on Indodax and will not be lost. If you have followed all the steps above but are still experiencing issues, we advise you to contact our support service via Email: support@indodax.com, Call Center: (021) 5065-8888, or the Live Chat feature on the Indodax Application and Website for further information.