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Why am I asked to verify my account again when adjusting my account name on Indodax?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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If you make an account name adjustment at Indodax because there is a name change on your E-KTP identity, then you will be asked to verify your account again. This is necessary because name changes are important data updates that affect account validity. After you submit the data update, you will be asked to confirm whether you are willing to have the account "unverified" first and then you must carry out the account verification process again. This process involves confirming your latest E-KTP identity to ensure that the data recorded matches your current official documents. This re-verification is done to maintain the security and integrity of the account, and to ensure that only the rightful owner can access and use the account. Once the verification is complete, the account status will return to verified, and members can continue their activities as usual. If there are any questions or problems during this process, Indodax support team is always ready to help members to ensure the process runs smoothly.

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  • My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?

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  • How to contact Indodax?
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  • I want to change my account's name. What should I do?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?

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