Submit a request Sign in
 
Logo Logo
Categories
Submit a request
Sign in
Indodax Academy Blog Indodax INDODAX.COM

I submitted a data change on my parent's account. Why was my application rejected?

  1. INDODAX
  2. Akun
  3. Security

browse

Indodax would like to inform all members that data change requests may be rejected if the face detection test is not performed by the authorized account owner. This step is taken to ensure the security and integrity of your account, and to protect your personal data from misuse. If your request is rejected for this reason, we recommend that the authorized account holder performs the face detection process in accordance with the established procedures.

 

    Articles in this section

  • Obstacles when disabling the biometric feature on the Indodax application
  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • Is it possible to change the address of residence through the Application?
  • Do we have to empty all assets in the Indodax account when deleting an account?
  • How do I deactivate Google Authenticator in my Indodax account if the registered phone number is no longer active?
  • I have trouble logging into my account from the application because my fingerprint is not read, what should I do?
  • Why can't I submit data changes through the Website with a failed “File is empty” notification?
  • Why do we need to use Google Authenticator?
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • What must be considered when changing the password on the Indodax account?

Related articles

  • How to contact Indodax?
  • How to change personal information (Phone Number, Email, Address, Emergency Contact)
  • Can I use my emergency contact as the main number in my Indodax account?
  • How long does it take for my account data change application to be completed?
  • How to Delete My INDODAX Account?

Promoted articles

  • BCA Virtual Account Payment Guideline
  • Frequently Asked Questions (FAQ) of Alarm Price Feature

Was this article helpful?


Have more questions ? Submit a Request
×
Logo
English (US) Bahasa Indonesia 简体中文
Indodax.com © 2022