We would like to inform you that the process of changing or updating your profile photo is the sole responsibility of the account owner and can only be performed by them. We do not have the authority to unilaterally delete a member’s profile photo. If your profile photo suddenly disappears, this is typically caused by issues with visual data rendering or a buildup of temporary data (cache) in the app on your device.

If you encounter this issue, there is no need to panic. We recommend following these initial troubleshooting steps to restore the app’s display:

• Restart your device.

• Clear the cache of your Indodax App.

• Uninstall and reinstall your Indodax App.

If you have completed all the steps above but your profile photo still does not appear, we advise you to replace or re-upload your profile photo. To make it easier for you, please follow the official and detailed guide we’ve provided at the following Indodax Help Center link: click here 

If you still encounter issues or need further assistance after following the guide, the Indodax Customer Support team is ready to assist you 24/7 via Live Chat in the app or our official email.