Security
Security
- How do I deactivate Google Authenticator in my Indodax account if the registered phone number is no longer active?
- I have trouble logging into my account from the application because my fingerprint is not read, what should I do?
- Why can't I submit data changes through the Website with a failed “File is empty” notification?
- Why do we need to use Google Authenticator?
- Why can't I do the Unlock Activity process due to Face Detection Service Failure?
- What must be considered when changing the password on the Indodax account?
- Why can't I get the security verification code with the caption “You have requested SMS 3 times in a row. Please try again in 5 minutes”?
- Does the security verification code come automatically to my Email and WhatsApp?
- Why is my account still under review, even though my account has been verified?
- What is the function of a relative's phone number on Indodax?
- If the account is under review in unlock activity, can we trade?
- If you update the Indodax application, is your Indodax account still safe?
- Can Unlock Activity applications be expedited?
- How long does the account recovery process take?
- Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?
- How do I reset Google Authenticator because I previously deleted the application?
- How do I change the username on my account?
- Why was my Unlock Activity submission rejected with the statement 'The photo of yourself in your Unlock Activity failed to upload in our system'?
- Why was my Unlock Activity application rejected due to "different facial identity"?
- Is it true that Indodax will contact me via whatsApp video call service if I make data changes?
- How do I unblock my account that was previously blocked?
- Are there any special requirements for the creation of strong passwords for accounts?
- How long does the unlock activity process take?
- Can you replace the Unlock Activity process on an Indodax account whose owner has passed away?
- I can't get the verification OTP code because I entered the wrong phone number, how can I change the phone number?
- What should I do if there is a transaction in my Indodax account that I did not make?
- What should I do if I receive an email confirming my login to my account when I didn't do it?
- What should I do if I experience indications of fraud?
- Why am I not getting a confirmation link email to reset my password?
- How can I avoid being scammed?