The Passkey feature is designed to provide a fast and secure login experience without a password. If you receive the error message "Passkey Validation Failed" when trying to revoke access, it is typically caused by the following security factors:
Why Does Validation Fail?
The system does not recognize your device identity. Passkeys are highly specific and permanently linked to:
Physical Device: The specific smartphone or laptop used when you first activated the Passkey.
Cloud Account: The Google Account or Apple ID connected during the initial setup.
If you attempt to revoke access using a different device or a different cloud account, the system will reject the request to protect your account security.
Recommended Solutions
Use the Original Device: Ensure you are using the same device you used to activate this feature.
Check Your Cloud Account: Verify that you are logged into the correct Google Account or Apple ID on that device.
What if the Device is Lost or Damaged?
If your old device is no longer accessible or if the issue persists despite using the correct device, please contact our support team for manual assistance via:
Email: support@indodax.com
Call Center: (021) 5065-8888
Live Chat: Available directly on the Indodax App or Website.