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Is the Indodax app currently official and safe to use?

  1. INDODAX
  2. Aplikasi
  3. A Failure Notification Appears in the App

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Yes. We would like to inform you that the Indodax App is an official, secure platform that is registered with and supervised by Indonesian government authorities. This constitutes a legally binding agreement between PT Indodax Nasional Indonesia (“Indodax”), as a licensed Digital Financial Asset Trader supervised by the Financial Services Authority (OJK), and any party using the products, services, or features available on the Indodax Platform, including but not limited to the Website, the App (Trading App), and the Crypto Asset Wallet.

We implement strict Know Your Customer (KYC) procedures to verify member identities and adhere to Anti-Money Laundering (AML) standards to prevent money laundering. This ensures that all Indodax users conduct transactions legally. The Indodax app is highly secure and officially approved for use. You can invest with confidence, knowing that your funds and data are protected by the highest security standards.

    Articles in this section

  • Why is there a “Policy Update” notification on my account?
  • Why Does the 'No Passkeys Available' Notification Appear When Logging In?
  • Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
  • Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
  • Is the Indodax app currently official and safe to use?
  • Can I log in to the Indodax app using only my phone number?
  • What should you do when you see the error notification “Keystore Operation Failed”?
  • Why does the notification “Incorrect Password! Please try again” appear when logging into the Indodax app?
  • Why can't I login with the notification “Your account is disabled”?
  • What should I do if I cannot log in and receive the notification "Hi, we cannot process your request at this time. Please try again later"?

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