Aplikasi
- Why is there a “Policy Update” notification on my account?
- Why Does the 'No Passkeys Available' Notification Appear When Logging In?
- Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
- Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
- Why does my account often log out with the notification ‘Login session expired’?
- Why am I unable to log in to the Application using Biometrics with the notification ‘Error: Failed To Generate Key Pair’? See all 33 articles
A Failure Notification Appears in the App
- Why is my App blocked with a failed notification "Perform the face verification process via the App to open an account. Get the latest version of Indodax mobile app only on Google play and App store”?
- What should I do if it says "Sorry, we were unable to process your verification request. Please try again later."?
- Why do I get logged out automatically from my account?
Issues With Data Changes in the App
- Why Do I Get a Notification Saying “Order Failed to Cancel. Please Try Again” When I Try to Cancel a Transaction?
- How to Cancel Order on Indodax Pro App?
- Is there a fee when canceling an order?
- Why is my order pending for days?
- Why can't I cancel a pending order with the statement “Error, please try again later”?
- Why can't I trade with a failed notification “Transactions are too large for market method. Please enter a smaller nominal”?
Application
- Does Indodax Provide Compensation for the Decline in Crypto Asset Value?
- Does Order Cancellation Apply to the Entire Transaction or Only Partially?
- Can newly purchased assets be immediately resold on the Indodax Market?
- Is Indodax Safe for Selling or Buying Transactions?
- When is the Right Time to Buy Digital Assets on the Indodax Market?
- Can losses from sale or purchase transactions be compensated by Indodax? See all 24 articles
Issues When Placing Buy/Sell Orders for Coins on the App
- What is the minimum transaction amount for using limit orders?
- Must I use the application or can I use the Indodax website to sell assets and convert them into IDR balance?
- How to trade for newly listing coins?
- Why don't I find a market/instant method when buying or selling coins?
- What should I do if the notification “Your transaction could not be processed due to price tolerance limit protection in the market. Please try again with a smaller price and amount” when buying/selling coins?
- Can I purchase digital assets in the USDT market directly using my rupiah balance? See all 8 articles