No. We would like to inform you that losses caused by market price changes or investment strategy errors cannot be compensated. As an exchange platform, Indodax acts as an intermediary that brings together sellers and buyers. Indodax is not responsible for the rise and fall of the value of the assets you purchase. When you press the sell or buy button, you fully agree to the applicable price and accept the investment risk.

The price of cryptocurrency is determined by supply and demand in the market. The platform has no control over these prices. Any decision to execute a transaction (when to buy and when to sell) rests entirely with the investor. This is outlined in the terms and conditions that users agree to when registering. Extreme price volatility is a key characteristic of cryptocurrency. Any profits belong entirely to the investor, as do the risks.

Investing on Indodax is self-managed, meaning you have full control over your account and decisions. Losses due to the difference between the selling and buying prices are part of the business risk that every investor must accept.