We would like to inform you that if you are experiencing issues with your order history not appearing on the Indodax application, please follow these steps:

• Restart your device.

• Clear the cache of the application you are using.

• Ensure your internet connection is stable.

• Ensure the OS version you are using is up to date.

• Ensure you downloaded the official Indodax application directly from the App Store/Play Store.

• Please try checking your buy/sell order history on the Indodax application again.

If the issue persists, we recommend that you uninstall the Indodax application first and reinstall it, or you can log in through the official Indodax website on a laptop or computer. All your transactions are safely stored on Indodax and will not be lost. If you have followed all the steps above but are still experiencing issues, we advise you to contact our support service via Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax Application and Website for further information.