We inform you that if your Indodax application is constrained with a failed notification “Perform the face verification process via the application to open an account. Get the latest version of the Indodax mobile application only on Google play and App store” we direct you to update your Indodax application first via Google play or App store. Then you can login to your Indodax account and do the unlock activity process by following the guidelines on the following page : link