We would like to inform you that if you are having trouble canceling an order and receive a notification saying “Order cancellation failed. Please try again”, we recommend that you follow these steps:

• Restart your device.

• Clear the cache of the App you are using.

• Make sure your internet connection is stable.

• Try canceling the order again after waiting a few minutes.

If you have followed all the steps above but the issue persists, please contact our support team immediately for further technical assistance.

• Email: support@indodax.com 

• Call Center: (021) 5065 8888

• Live Chat: Available 24/7 via the Indodax website and mobile App.