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Why is there a “Policy Update” notification on my account?

  1. INDODAX
  2. Aplikasi
  3. A Failure Notification Appears in the App

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As Indonesia’s leading and trusted cryptocurrency trading platform, Indodax is committed to always complying with applicable regulations and enhancing security and user experience for all users.

To optimize these services, we periodically update the platform’s operational and legal systems. If you see an information window or pop-up labeled “Policy Update” when opening the Indodax app, we recommend that you follow these steps:

  • Review the Terms & Conditions: Before giving your consent, you can read and review the Terms & Conditions document displayed in the information window carefully.

  • Click the “I Agree” Button: After understanding the points presented, you will be directed to click the “I Agree” button located at the bottom of the pop-up window.

Important to Note: By clicking the “I Agree” button, you officially declare that you accept and agree to all the latest terms and policies enforced by Indodax. This consent is essential to ensure your account remains compliant with applicable operational standards, allowing you to continue accessing all app features and proceeding with your crypto asset investment and trading activities without any technical obstacles.

    Articles in this section

  • Why is there a “Policy Update” notification on my account?
  • Why Does the 'No Passkeys Available' Notification Appear When Logging In?
  • Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
  • Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
  • Can I log in to the Indodax app using only my phone number?
  • What should you do when you see the error notification “Keystore Operation Failed”?
  • Why does the notification “Incorrect Password! Please try again” appear when logging into the Indodax app?
  • Why can't I login with the notification “Your account is disabled”?
  • What should I do if I cannot log in and receive the notification "Hi, we cannot process your request at this time. Please try again later"?
  • How to login to INDODAX account through the App

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