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Why is there a “Policy Update” notification on my account?

  1. INDODAX
  2. Aplikasi
  3. A Failure Notification Appears in the App

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As Indonesia’s leading and trusted cryptocurrency trading platform, Indodax is committed to always complying with applicable regulations and enhancing security and user experience for all users.

To optimize these services, we periodically update the platform’s operational and legal systems. If you see an information window or pop-up labeled “Policy Update” when opening the Indodax app, we recommend that you follow these steps:

  • Review the Terms & Conditions: Before giving your consent, you can read and review the Terms & Conditions document displayed in the information window carefully.

  • Click the “I Agree” Button: After understanding the points presented, you will be directed to click the “I Agree” button located at the bottom of the pop-up window.

Important to Note: By clicking the “I Agree” button, you officially declare that you accept and agree to all the latest terms and policies enforced by Indodax. This consent is essential to ensure your account remains compliant with applicable operational standards, allowing you to continue accessing all app features and proceeding with your crypto asset investment and trading activities without any technical obstacles.

    Articles in this section

  • Why is there a “Policy Update” notification on my account?
  • Why Does the 'No Passkeys Available' Notification Appear When Logging In?
  • Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
  • Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
  • Why does my account often log out with the notification ‘Login session expired’?
  • Why am I unable to log in to the Application using Biometrics with the notification ‘Error: Failed To Generate Key Pair’?
  • Why does the notification “Latest Version Available” appear when logging into my Indodax account?
  • Is the Indodax app currently official and safe to use?
  • Can I log in to the Indodax app using only my phone number?
  • What should you do when you see the error notification “Keystore Operation Failed”?

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