Some users may experience a situation where their account suddenly logs out automatically with a notification saying “Session Expired”. This can happen on both mobile apps and website access.

This notification is generally not an indication of system malfunction, but rather a standard security mechanism that we implement to protect your account. Some of the main triggers include:

• Inactivity Timeout: The system detects no activity on the account within a certain period of time.

• Internet Network Changes: Switching connections (e.g., from WiFi to Mobile Data) can change the IP address, causing the system to terminate the session for security reasons.

• Full Cache Storage: Temporary data on the browser or application that accumulates can interfere with login session validation.

• Multiple Logins: The account is detected as active on another device at the same time.

If you experience this problem repeatedly, we recommend that you take the following steps:

• Please log in again using your email and password. Make sure your internet connection is stable.

• Clear the cache of the application you are using.

• Make sure you are using the latest version of the application.

• Avoid using a VPN.