We would like to inform you that if you are unable to log in through the application using biometrics with the message “Error: Failed To Generate Key Pair”, please follow these steps:

• Restart your device.

• Clear the cache of the application you are using.

• Delete (uninstall) the application from your device.

• Please try login again or you can try logging in using a browser first.

If you have performed all of the above steps but the problem persists, we urge you to immediately contact Indodax Customer Support for further checking.