When using a crypto exchange application like Indodax, biometric security features (such as Fingerprint or Face ID) are very helpful for logging into the application quickly and securely without having to type your password repeatedly. However, sometimes the system experiences technical issues and displays the message: "Biometric Remove Failed". Simply put, this means the application failed to delete the fingerprint/facial scanner data stored in your phone's security system. There are several reasons why the phone's system or application fails to process the deletion of biometric data:
Data Conflict in the Phone System (Bug): Your phone may have recently undergone an operating system update (Android/iOS) or the application experienced a minor crash, causing the biometric record memory between the application and the phone system to become out of sync.
You Changed the Fingerprint in Phone Settings: If you previously deleted or added a new fingerprint through your phone's main settings menu, the application can sometimes get confused because the old biometric data previously connected to the app is no longer present in the phone's system.
Application Permission Disconnected: Please be informed that the application has lost access permission to read or modify the biometric features on your phone.
If you are stuck with this error message, don't panic. We recommend clearing the cache on your device first by following the steps listed in this article: click here. Next, please try restarting your device. Ensure that your internet connection is stable and try again. If the issue persists, make sure you have updated the Indodax application on the Play Store or App Store to the latest version. If the problem still occurs, we suggest uninstalling the Indodax application first and reinstalling it, or trying again using another device.