Authenticator & OTP
- It keeps saying I am entering the wrong Authenticator pin when I try to login but I'm sure I have entered the correct one. Why is that?
GA PIN / OTP Does Not Match
- Can WhatsApp OTP codes be changed to Missed Call OTPs?
- I am unable to get WhatsApp OTP because I don't activate WhatsApp
- Why is my security verification code invalid?
- I'm having issues with WhatsApp OTP with the notification “Too many requests. Please contact Customer Service”?
- Is it possible to send withdrawal OTP codes via WhatsApp?
- I did not receive the WhatsApp OTP code. What should I do?
Not Receiving the WhatsApp OTP
- How do I deactivate Authenticator in my Indodax account if the registered phone number is no longer active?
- How do I reset the Authenticator since I previously deleted the application?
- How to deactivate Authenticator on Indodax account?
Reset Authenticator
- Why is it necessary to use an Authenticator?
- How to activate Authenticator to improve my account's security?
Cara mengaktifkan Authenticator
- I didn't receive my activation e-mail from Indodax, what should i do?
Did Not Receive a Confirmation Email / OTP Email
- Why does Indodax use email OTP when withdrawing rupiah?
- What should I do if I receive an email confirming my login to my account when I didn't do it?
- Why am I not getting a confirmation link email to reset my password?
- Why is it that when I log in via Indodax web and am asked to click the confirmation link via email but still fail to log in?
Issues with Clicking the Confirmation Link
- Does the call need to be picked up when requesting OTP Missed Call?
- I did not receive the Missed Call OTP code. What should I do?
Does Not Receive Missed Calls
- Why can't I get the security verification code with the caption “You have requested SMS 3 times in a row. Please try again in 5 minutes”?
- What should I do if I do not receive OTP SMS when withdrawing rupiah due to signal interference?
- I did not receive the PIN SMS OTP code. What should I do?