No. Please be informed that the OTP verification feature via WhatsApp cannot be disabled. This policy is fully implemented to maintain the security of your Indodax account against threats from irresponsible parties. You may feel that this process takes additional time when trying to log in to your account, but WhatsApp verification serves very important protective functions, as follows:
Ownership Validation: Ensures that the person trying to log in is actually holding the mobile phone with the number registered in our system.
Double Protection: Even if someone knows your email address and password, they still will not be able to log in without the unique OTP code sent to your WhatsApp.
Early Detection: If you receive an OTP code when you are not trying to log in, it serves as a warning sign that someone else is attempting to access your account.
To ensure this security feature does not hinder your trading activities, please make sure of the following:
Ensure the mobile phone number registered on Indodax is always active and has the WhatsApp application installed.
Ensure you have a stable internet connection so the OTP code can be received quickly, and always use the official WhatsApp application to guarantee the security of incoming messages.
In addition to WhatsApp verification, Indodax highly recommends that you activate an Authenticator (2FA). The WhatsApp OTP verification feature is a mandatory security standard on Indodax that cannot be turned off. This is done to ensure that your digital assets remain safe and are protected from the risk of hacking.