We would like to inform you that you are given the opportunity to request an SMS OTP 3 (three) times by clicking "Send Code" (Kirim Kode). You have a maximum of 5 (five) opportunities to request an OTP; if you exceed this limit, please wait for the next 15 minutes. The maximum limit for OTP requests on Indodax is a form of the platform's commitment to maintaining the security of your assets and personal data from cybercrime threats.

What to Do If the SMS OTP Doesn't Arrive?

If you click "Send Code" but the SMS doesn't arrive, do not immediately press the resend button repeatedly. Take the following steps:

• Wait for at least 30 minutes: Sometimes there is a delay or queue on your cellular operator's network, such as Telkomsel, Indosat, XL, and others.

• Check Signal: Ensure your phone has a strong cellular signal, not just a Wi-Fi connection.

• Check Inbox: Make sure the SMS memory on your phone is not full.

• Restart Phone: Try restarting your phone or turning on Airplane Mode for 10 seconds, then turn it off again to refresh the network.