We would like to inform you that on the security verification code input page, the system has automatically determined the delivery method. Currently, there is no manual menu or option where members can change the delivery method from WhatsApp OTP to Missed Call OTP directly on that page. Therefore, if the verification screen specifically requests a WhatsApp OTP, you are required to check the WhatsApp application and enter the OTP code sent to your WhatsApp number. You cannot change the method to Missed Call if the system has set WhatsApp as the primary delivery method.

We understand that technical or network issues may cause delays in receiving messages. If you do not receive the WhatsApp OTP code within the specified time, we recommend that you select the “Resend” option. This feature will trigger the system to resend a valid verification code to your number. Ensure that your internet connection is stable to ensure that WhatsApp messages are received properly.

To understand more details about the mechanism and policy of sending OTP via WhatsApp, you can access the complete information on our Help Center page here: click here