When you don't receive the confirmation link email when resetting the password on your account, there are several reasons that may be the cause. First, the confirmation email may go to the spam, promotion, social folder or try to check the email inbox capacity (whether it can still receive new emails or not). Second, there is a possibility that the email address entered is wrong or does not match the one registered in the Indodax account. Please also note that the use of capital letter combinations also has an effect. Be sure to double check that the email address you are using is correct. In this case, try to wait a while and then try again. Third, if the problem still persists, make sure your internet connection is stable. If you have done all these steps and still do not receive a confirmation link, you should contact the Indodax support team to get further assistance to submit a new email change to the account.