The security of user assets and data is a top priority at Indodax. One of the active protection mechanisms we implement is an early detection system for account access. If you receive a notification email regarding “New Login Activity”, please do not ignore it.

This email is automatically sent by our security system when it detects an attempt to log in to your account using an unknown or previously unused device or browser. This is our standard protocol to ensure that any new access to your account is truly done by you, not by an unauthorized party.

If you receive this notification but feel that you are not logged in or do not recognize the device details mentioned in the email, then there is a strong indication that your account credentials (email and password) have been compromised and your account may have been hacked. In this situation, time is of the essence. We strongly recommend that you immediately take the following mitigation steps:

• Lock Your Account Immediately: Usually, the notification email contains a link or button to lock your account. Use this feature immediately to freeze all account activity (including fund withdrawals) to prevent further losses.

• Contact Customer Support: After locking your account, immediately contact the Indodax Customer Support team for further investigation and account recovery.

Sending this notification is an integral part of Indodax's commitment to maintaining the highest standards of service and security. We strive to proactively provide full transparency on all activities that occur on your account, so that you have full control over its security.