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What should I do if I receive an email confirming my login to my account when I didn't do it?

  1. INDODAX
  2. Authenticator & OTP
  3. Issues with Clicking the Confirmation Link

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If you receive a login confirmation email from Indodax but don't think you did the login activity, it is very important to take action immediately. First, don't ignore this email as it could be a sign of an unauthorized access attempt to your account. To protect your account, click the “lock account” option that is usually included in these emails. Locking your account will prevent further access by unauthorized parties. Once your account is locked, please contact Indodax's support team to report this incident and request further guidance. We will help verify your account security and provide recovery steps. As an additional step, be sure to update your account password with a strong combination and enable two-factor authentication for an extra layer of security. By acting quickly, you can keep your assets and personal information safe on Indodax.

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  • What should I do if I receive an email confirming my login to my account when I didn't do it?
  • Why am I not getting a confirmation link email to reset my password?
  • Why is it that when I log in via Indodax web and am asked to click the confirmation link via email but still fail to log in?

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